About The Return Process
At SALLOOT, we offer a 100-day money-back guarantee on all IPL devices purchased from our website, provided you follow the manual’s usage guidelines for at least two months.We can only accept returns or exchanges for items purchased on www.sallootbeauty.com. If you bought your items from Amazon, or an authorized retailer, kindly get in touch with the respective retailer to arrange for a return or exchange.
Contact Us
Send Back the Package
Send Back Shipping receipts
Refund Process
Please fill out the form below and you will receive a response within 24 hours on business days via Email:support@sallootbeauty.com
Upon approval, we will send you a printable shipping label with our return address and basic information about your return order.
Inform us of the shipping receipt, after checking that the product matches the reason for return, the refund process will follow.
We will proceed with the refund process within 72 hours of receiving the shipment.
Before Returns & Refunds, You Must Know
Non-Acceptable ReturnConditions
- Any product not purchased from www.sallootbeauty.com.
- If the original product, accessories, manuals, cables, and all other items originally included with the product are missing or damaged.
- Any product that exhibits physical damage or obvious misuse by the user Or any product that appears stained (scratches, food or oil stains, etc.)
- Orders that exceed 90 days from the date of reception.
About Refund
For a refund, please go through the fill out form and we will reply within 3 working days day with refund instructions.
The order amount will be refunded to your original payment method within 10-15 business days after we receive the return in good condition.
DELAYED OR LOST REFUNDS: If you have not received your refund, please check your bank account first. Then contact your credit card company as it may take a while for the refund to officially arrive.
About Return Shipping Charges
Device Issues: If the return is due to a machine issue, the shipping cost will be covered by the SALLOOT brand.
Dissatisfaction with Results: If the return is due to dissatisfaction with the results, the customer will bear the shipping cost.
Order Cancellation
- To cancel your order, please reach out to our customer support representative at support@sallootbeauty.com.
- Free cancellation is applicable for products that have not been shipped.
- For products that have already been shipped and received, and are in their original packaging, our customer support representative will provide you with the return address.Return shipping is at the customer's expense
- Cancellations filed after delivery to the customer will be treated as a returned product case, and the return policy will be applied in this scenario.
About Price Match
A price match adjustment may occur if a customer purchases a product and later finds that the price has been reduced for the same product. We will consider offering a price match under the following conditions:
- Price adjustments are eligible only for lower prices that occur within 7 days from the date of your original order delivery.
- Clearance and Final Sale products are not eligible for price match adjustments.
- If we approve the adjustment, the price difference will be refunded to the original payment method within 7 to 10 business days.
1.Return & Exchange Addresses:
U.S. Warehouse:
5650 Grace Pl, Commerce, CA 90022；Phone: 001-3235970288
Europe Warehouse：KJYDENGC Warehouse，B&R International GmbH (must include) Ehrenbreitsteiner Str. 36, 80993 München；Phone: +49 17681330745
2.Packaging Instructions:
Label as "david lin+CTYG+date+USED". Each customer’s label may differ—contact support@sallootbeauty.com for details.
3.Return Policy:
- If the return is customer-caused, shipping fees apply.
- If it's due to our error (damaged/incorrect items), we cover the shipping fee.