About The Return Process
- At SALLOOT, your satisfaction is our top priority. We offer a 100-day money-back guarantee on all Salloot IPL devices. If you're not satisfied with the results within 100 days of purchase from our official website, you can return the device for a refund.
- To ensure fair application of the return policy, we recommend following the manual's usage guidelines for at least two months. Significant hair reduction should be noticeable by then. Extending your trial to the full 100 days is advised, as results can vary. The return policy is void if the device is used for less than two months or not as directed.
- We can only accept returns or exchanges for items purchased on www.sallootbeauty.com. If you bought your items from Amazon, or an authorized retailer, kindly get in touch with the respective retailer to arrange for a return or exchange.
Contact Us
Fill out the return form or contact us via email. After approval, we will send you a printable shipping label that includes our return address and basic information about your returned order.
Attach the Return Label
Pack your return item(s) properly into the original box, and affix the provided return label to the outside of the box.
Send Back the Package
If you require urgent handling of the returned parcels, please contact us and provide a tracking number for the returned parcels.
Notification Upon Receipt
We will process your return within 1-3 business daysupon receipt of the package.
Refund Process
Your refund will be processed once your return meets our standards. Please allow 10-15 business days for the refund to appear in your bank account (processing time may vary by bank).
Before Returns & Refunds, You Must Know
Non-Acceptable ReturnConditions
- Any product not purchased from www.sallootbeauty.com.
- If the original product, accessories, manuals, cables, and all other items originally included with the product are missing or damaged.
- Any product that exhibits physical damage or obvious misuse by the user Or any product that appears stained (scratches, food or oil stains, etc.)
- Orders that exceed 90 days from the date of reception.
About Refund
For a refund, please go through the fill out form and we will reply within 3 working days day with refund instructions.
The order amount will be refunded to your original payment method within 10-15 business days after we receive the return in good condition.
DELAYED OR LOST REFUNDS: If you have not received your refund, please check your bank account first. Then contact your credit card company as it may take a while for the refund to officially arrive.
Order Cancellation
- To cancel your order, please reach out to our customer support representative at support@sallootbeauty.com.
- Free cancellation is applicable for products that have not been shipped.
- For products that have already been shipped and received, and are in their original packaging, our customer support representative will provide you with the return address.Return shipping is at the customer's expense
- Cancellations filed after delivery to the customer will be treated as a returned product case, and the return policy will be applied in this scenario.
About Price Match
A price match adjustment may occur if a customer purchases a product and later finds that the price has been reduced for the same product. We will consider offering a price match under the following conditions:
- Price adjustments are eligible only for lower prices that occur within 7 days from the date of your original order delivery.
- Clearance and Final Sale products are not eligible for price match adjustments.
- If we approve the adjustment, the price difference will be refunded to the original payment method within 7 to 10 business days.