About Return
To ensure your satisfaction, SALLOOT offers a 100-day money-back guarantee for IPL devices purchased from our website, provided you follow the usage guidelines and log at least 8 weeks of treatments in the SALLOOT app. The app helps track your progress and maximize results, with most users noticing reduced hair growth within a month. We recommend completing the full 100-day trial for best results. The guarantee will only apply if the device is used for at least 8 weeks and all treatments are logged in the app. For purchases from Amazon or other retailers, please contact them directly for returns or exchanges.
I'm not satisfied with the result
Return & Refund Process
1.When submitting a return request, please provide records of device usage (such as screenshots from the app).
2.After customer service verifies your request, we will provide you with the return address and specific instructions for the process.
Drop us a note anytime: support@sallootbeauty.com
About Shipping Charges
Device Issues: If the return is due to a machine issue, the shipping cost will be covered by the SALLOOT brand.
Dissatisfaction with Results: If the return is due to dissatisfaction with the results, the customer will bear the shipping cost.
Non-Acceptable Return Conditions
- Any product not purchased from www.sallootbeauty.com.
- If the original product, accessories, manuals, cables, and all other items originally included with the product are missing or damaged.
- Any product that exhibits physical damage or obvious misuse by the user Or any product that appears stained (scratches, food or oil stains, etc.)
- Orders that exceed 100 days from the date of reception.
Device malfunction
One year warranty
The 1-year warranty applies only to Trinity iGlow 10 and Trinity i5 Pro. Accessories are not covered under this warranty.
We offer a 1-year warranty for the Trinity iGlow 10 and Trinity i5 Pro, effective from the date of purchase. If your device experiences any manufacturing defects or malfunctions under normal usage during this period, we guarantee a hassle-free replacement at no cost.Please note that accessories and damage caused by misuse, unauthorized modifications, or accidental damage are not covered under this warranty.
Drop us a note anytime: support@sallootbeauty.com
Refund Policy
The order amount will be refunded to your original payment method within 10-15 business days after we receive the return in good condition.
DELAYED OR LOST REFUNDS: If you have not received your refund, please check your bank account first. Then contact your credit card company as it may take a while for the refund to officially arrive.
Order Cancellation
- To cancel your order, please reach out to our customer support representative at support@sallootbeauty.com.
- Free cancellation is applicable for products that have not been shipped.
- For products that have already been shipped and received, and are in their original packaging, our customer support representative will provide you with the return address.Return shipping is at the customer's expense
- Cancellations filed after delivery to the customer will be treated as a returned product case, and the return policy will be applied in this scenario.
Return & Exchange Addresses
1.U.S. Warehouse:
5650 Grace Pl, Commerce, CA 90022；Phone: 001-3235970288
2.Europe Warehouse：KJYDENGC Warehouse，B&R International GmbH Ehrenbreitsteiner Str. 36, 80993 München；Phone: +49 17681330745
2.Packaging Instructions:Label as "david lin+CTYG+date+USED". Each customer’s label may differ—contact support@sallootbeauty.comfor details.
About Price Match
A price match adjustment may occur if a customer purchases a product and later finds that the price has been reduced for the same product. We will consider offering a price match under the following conditions:
- Price adjustments are eligible only for lower prices that occur within 7 days from the date of your original order delivery.
- Clearance and Final Sale products are not eligible for price match adjustments.
- If we approve the adjustment, the price difference will be refunded to the original payment method within 7 to 10 business days.
